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Policies

Delivery:
Delivery terms shall be FOB ATS shipping point, freight will be added to the invoice. Title and risk of loss shall pass to Customer upon delivery to the carrier. ATS reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve Customer of Customer’s obligations to accept remaining deliveries.

Inspection and Returns:
Upon your receipt of goods, you shall inspect the goods and notify our Customer Services Department of any claims for shortages, defects or damages. If you fail to so notify us within ten days after you receive the goods, the goods shall conclusively be deemed to conform to these Terms and Conditions and to have been accepted by you. Authorization for all product returns must be approved by our Customer Services Department and a return authorization number given to you prior to the return of goods. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 25% may be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited.

Credits and Refunds:
At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within three months of the date of issue shall expire.

Orders:
Purchaser may order Materials and Data from ATS on an as-needed basis. “Materials” refers to any and all human biological materials described on this site, including without limitation, cell lines, tissue specimens, tissue derivatives or biofluids. “Data” refers to any and all clinical or research information related to or derived from the Materials.

Research Use:
Purchaser may not use the Materials and Data for any research use that involves the use of the Materials and Data for transplantation or injection into human subjects.

Ethical Research Use:
Purchaser shall use the Materials and Data in accordance with any and all applicable statutes, regulations and guidelines. Purchaser shall dispose of unused Materials or Data in accordance with all applicable statutes, regulations and ordinances.

Restriction on Sale/Transfer:
Purchaser shall not transfer the Materials and Data to any third party in exchange for financial compensation or property, nor enter into any transaction which may reasonably be regarded as a sale of the Materials or Data. Purchaser warrants to ATS that any and all transfers of the Materials or Data to any third party shall be only for limited research, archive, storage or transport purposes only; and that Purchaser shall retain control over the Materials or Data.

Privacy:
Advanced Tissue Services (ATS) is committed to ensuring that your privacy is protected. This Privacy Policy discloses the privacy practices for the www.advancedtissueservices.com site and related services

You acknowledge that this Privacy Policy is part of our Site Terms and Conditions of Use, and by accessing or using www.advancedtissueservices.com and related services, you agree to be bound by all of this Policy’s provisions. ATS reserves the right to modify the Privacy Policy by updating this page. Such changes will be effective immediately after posting the revised Privacy Policy. You should check this page periodically to ensure that you are aware of any changes. This policy is effective April 21, 2012.

We may collect the following information: name and contact information, including email address and phone numbers, IP address, and other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular, for security, internal record keeping and to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We collect information from you when you register on the ATS site, place an order, respond to a survey or communication such as e-mail, request information, or participate in another site feature. When ordering or registering, we may ask for your name, email address, mailing address, phone numbers, credit card information or other information. Depending on the activity, some of the information we ask you to provide is classified as mandatory and some information may be provided voluntarily. If you do not provide the mandatory information with respect to a particular request, you will not be able to engage in that activity.

We may use information collected from you to troubleshoot issues, resolve disputes, and enforce our agreements with you, including without limitation, the ATS Site Terms and Conditions of Use, Sales Terms and Conditions, Return and Exchange Policy, and this Privacy Policy. We may also use the information to provide the best response to your customer service requests, to expediently process transactions, and to administer surveys, promotions, contests or other site features.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed as fully secure. Accordingly, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond the reasonable control of ATS; (ii) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (iii) any such information and data may potentially be viewed or tampered with in transit by a third party.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. We advise that you exercise caution and review the privacy statement applicable to the websites you visit.

We will not sell, trade, lease, distribute, or otherwise transfer, your personal information to outside parties unless we have your permission or are required by law to do so. We may use your information to enforce our site policies, and to protect the rights, property, or safety of ATS or other entities. We reserve the right to report to law enforcement agencies any activities we believe in good faith to be unlawful. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

You may email us for information or to opt out, at any time, by submitting a contact form. We will promptly address your request.